Last updated: July 23, 2026

We want every 100Vaping order to arrive correctly and in good working condition. This Policy explains when an item may be returned, replaced, or refunded. Nothing in this Policy limits any mandatory consumer rights that cannot lawfully be excluded.

1. Return Window

You may request authorization for an eligible return within 15 days after recorded delivery. A request made after this period may be declined unless mandatory law provides a longer period or the issue is covered by an applicable product warranty.

2. Conditions for an Eligible Change-of-Mind Return

To qualify, all of the following must apply:

  • The item is unused, unopened, undamaged, and in saleable condition;
  • All factory seals, hygiene seals, authenticity labels, serial numbers, accessories, manuals, gifts, and original packaging are intact;
  • The request is submitted within the return window with a valid order number; and
  • You receive return authorization from us before sending the item.

We may reduce a refund to reflect lost value resulting from handling beyond what is reasonably necessary to inspect an item, where permitted by law.

3. Non-Returnable Items

For health, safety, hygiene, and product-integrity reasons, the following generally cannot be returned for change of mind:

  • Opened, used, activated, filled, or partially consumed disposable vapes, e-liquids, pods, cartridges, coils, atomizers, mouthpieces, and similar consumables;
  • Products with a broken seal, removed authentication code, altered serial number, or damaged retail packaging;
  • Gift cards, free gifts, samples, clearance items, and products marked “Final Sale” or “Non-Returnable”;
  • Personalized, special-order, or customer-specified wholesale products;
  • Products damaged by misuse, accidental damage, improper charging, incompatible accessories or liquids, liquid ingress, modification, incorrect storage, or normal wear and tear; and
  • Items prohibited from return transport by carrier, postal, dangerous-goods, or applicable legal restrictions.

A non-returnable designation does not remove your rights if an item was defective, incorrectly supplied, or otherwise covered by mandatory consumer law.

4. Before Returning Anything: Authorization Required

Do not send a return without approval. Unauthorized packages may be refused, delayed, or returned to the sender.

To request a Return Merchandise Authorization (“RMA”), contact support@100vaping.com or WhatsApp +86 176 0219 0264 and provide:

  • Your order number and the product name/variant;
  • The reason for the request and your preferred resolution;
  • Clear photographs of the product, packaging, shipping label, authenticity or serial code; and
  • For damage, missing items, leaks, or faults, a clear video showing the issue and, where available, the opening of the parcel.

If approved, we will provide an RMA number, return address, deadline, and any shipping or battery-safety instructions. Return addresses may differ from the original dispatch address.

5. Damaged, Incorrect, Missing, or Defective Items

Inspect your order promptly. Report visible shipping damage, leakage, incorrect items, or missing items within 48 hours of delivery whenever possible so that we can preserve a carrier claim. Report a product that is dead on arrival or otherwise defective within the 15-day request period.

Do not discard the product or packaging while a claim is under review. We may ask you to complete reasonable troubleshooting, show the product code, demonstrate correct charging with a compatible power source, or safely return the item for inspection.

If we confirm that an item was damaged on arrival, defective, or incorrectly supplied, we will provide an appropriate remedy—such as replacement, refund, store credit, or the missing item—at no additional product or standard-shipping cost, subject to stock and applicable law.

6. Return Shipping

  • For an approved change-of-mind return, the customer is responsible for return shipping and any related customs or handling charges.
  • For a confirmed defective, damaged, or incorrect item, we will provide a prepaid method or reimburse reasonable approved return costs where return shipment is required.
  • Use the authorized address and a trackable service. Keep the receipt and tracking number until the case is closed.
  • The sender must follow all carrier rules for products containing nicotine, e-liquid, or lithium batteries. Do not mail a damaged, swollen, leaking, overheated, or unsafe battery unless we and the carrier provide specific instructions.

We are not responsible for a return lost because it was sent without tracking, to an unauthorized address, or contrary to carrier instructions.

7. Inspection and Refunds

After an authorized return is received, we normally inspect it within 1–3 business days. We will notify you whether the return is approved and whether any deduction applies.

Approved refunds are issued to the original payment method whenever possible. We normally submit the refund within 1–3 business days after approval, but banks and payment providers may require an additional 5–10 business days to post it. Currency conversion differences and third-party charges are controlled by the relevant provider.

8. Refund Amounts and Deductions

  • For a confirmed error by 100Vaping, the approved refund includes the affected product and any standard shipping amount required by applicable law.
  • For a change-of-mind return, original shipping, express upgrades, insurance, payment-provider charges, currency-conversion costs, duties, and return shipping are non-refundable to the extent permitted by law.
  • We may deduct reasonable, non-recoverable costs caused by an incorrect address, refusal, failure to collect, failed age verification, unpaid import charges, or an unauthorized return.
  • Bundle, gift, and volume discounts may be recalculated if only part of an order is returned.

9. Exchanges and Replacements

Exchanges and replacements depend on stock. We may ship a replacement after evidence is approved or after the original item is returned and inspected. If the exact variant is unavailable, we will offer a comparable option, store credit, or refund as appropriate. Replacement products do not restart or extend any original warranty period unless required by law.

10. Order Cancellations

Orders may be canceled only before packing, allocation, or dispatch. Contact us immediately; we cannot guarantee cancellation. If cancellation is successful, we will refund the canceled amount to the original payment method. Once fulfillment has begun, non-recoverable transaction or handling costs may be deducted where permitted by law and disclosed to you.

11. Chargebacks

Please contact us first so that we can investigate and resolve the issue promptly. Filing a chargeback does not expand the return period or allow you to keep both the goods and a refund. We may provide the payment provider with order, delivery, verification, and communication records needed to respond to a dispute.

12. Contact Us

Email: support@100vaping.com
Phone / WhatsApp: +86 176 0219 0264