Last updated: July 23, 2026

This Shipping Policy explains how orders placed through 100Vaping.com are processed and delivered. Because vaping products, nicotine products, and devices containing lithium batteries are regulated differently around the world, shipping availability and delivery methods may depend on the product, destination, carrier rules, and applicable law.

1. Where We Ship

Available destinations are shown at checkout and may change without notice. An address being accepted by the Website does not guarantee that every product can legally or safely be shipped there. We may decline, hold, or cancel an order when a destination is restricted by law, customs rules, sanctions, carrier policy, age-verification requirements, or product-specific transport limitations.

Before ordering, you are responsible for confirming that the products are legal to purchase, import, possess, and use in your location. Contact support@100vaping.com if you are unsure whether we can ship to your destination.

2. Order Processing

  • Orders are normally prepared within 1–3 business days after payment and any required verification are completed.
  • Business days exclude weekends and public holidays observed by the relevant fulfillment location or carrier.
  • High-volume periods, product launches, promotions, stock checks, fraud reviews, or address/age verification may require additional time.
  • An order confirmation means we have received your order; it does not mean the order has shipped or that acceptance is final.

If an item becomes unavailable, we may contact you to offer a substitute, partial shipment, delayed shipment, store credit, or refund for the unavailable item. We will not substitute a materially different product without your agreement.

3. Shipping Origin and Split Shipments

Orders may be fulfilled from different warehouses or supply partners depending on stock, product type, and destination. Items in the same order may arrive in separate packages with different tracking numbers. Separate delivery does not necessarily mean an item is missing.

4. Shipping Methods, Fees, and Delivery Estimates

Available delivery methods, charges, and any estimated timeframes are displayed at checkout or confirmed by our support team before payment. Shipping fees depend on destination, package weight, product type, order value, carrier availability, and any special handling required for batteries or regulated goods.

Delivery times are estimates, not guarantees. They begin after dispatch, not on the date the order is placed. Weather, holidays, flight capacity, carrier backlogs, remote-area service, security screening, customs clearance, and local regulatory checks may cause delays outside our control. Unless we expressly agree otherwise in writing, we are not responsible for losses caused solely by a reasonable carrier or customs delay.

5. Tracking

When tracking is available, we will send a tracking number to the email address used for the order. Tracking events may take several business days to appear, particularly after an international handover. For split shipments, each package may have a separate tracking number.

If tracking has not updated for 7 business days, or if the estimated delivery window has passed, contact us with your order number. We will ask the carrier to investigate. A replacement or refund will be considered after the carrier investigation and in accordance with our Refund & Returns Policy.

6. Customs, Taxes, and Import Requirements

International shipments may be inspected or delayed by customs or other authorities. Unless checkout or a written quotation expressly states that duties and taxes are included, the recipient is responsible for import duties, VAT/GST, brokerage charges, permits, age verification, and other destination-country fees or requirements.

Customs authorities may open a package or request information from the recipient. We cannot guarantee customs clearance. If a shipment is returned, abandoned, destroyed, or seized because the products are prohibited, the recipient does not complete clearance, or charges are not paid, any refund will be determined after deducting amounts we cannot recover, including outbound shipping, return shipping, duties, storage, destruction, and handling fees, to the extent permitted by law.

7. Address Accuracy and Changes

Please check the recipient name, street address, unit number, postal code, phone number, and email before submitting an order. Contact us immediately if a correction is needed. We can change an address only before the order is packed or transferred to the carrier, and we cannot guarantee that a requested change will be completed.

If a package is delayed, returned, or lost because the customer supplied an incorrect or incomplete address, the customer may be responsible for redelivery and return costs. We do not ship to freight forwarders, parcel lockers, P.O. boxes, military addresses, or other special address types where the selected carrier or applicable law does not permit delivery.

8. Adult Signature and Age Verification

An adult signature, proof of age, or identity check may be required before dispatch or at delivery. The recipient must meet the minimum legal age for purchasing vaping products in the destination and provide valid identification where required. Packages that cannot be delivered because age or identity requirements are not met may be returned at the customer’s expense.

9. Delivery Attempts, Refused, and Unclaimed Packages

The carrier may make a limited number of delivery attempts or hold a package at a collection point. It is the customer’s responsibility to follow tracking and arrange timely collection. If a package is refused, unclaimed, or returned because the recipient is unavailable, we may deduct non-recoverable shipping, return, customs, and handling costs from any refund, where permitted by law.

10. Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package, check with household members, neighbors, reception staff, mailrooms, and the local carrier. Contact us within 3 days of the delivery scan so that we can request an investigation. The carrier may require a signed declaration, identity verification, or police report. Claims submitted after the carrier’s deadline may not be recoverable.

11. Lost or Damaged Shipments

For visible transit damage, photograph the outside of the package, shipping label, inner packaging, and affected products before discarding anything. Contact us within 48 hours of delivery and keep all packaging until the claim is resolved. We may request a continuous unboxing video for high-value, missing-item, or tampering claims.

A package is not treated as lost merely because tracking is delayed. It will be considered lost only after the carrier confirms loss or the applicable investigation period has expired. Approved claims may be resolved by replacement, store credit, or refund, depending on stock, customer preference where required, and applicable law.

12. Order Cancellation

Contact us as soon as possible if you want to cancel. An order can be canceled only before it has been packed, allocated, or transferred to the carrier. Once fulfillment has begun, cancellation may no longer be possible and the return rules will apply.

13. Contact Us

For delivery questions, address corrections, or tracking assistance, include your order number and contact:

Email: support@100vaping.com
Phone / WhatsApp: +86 176 0219 0264